Answers to the things people ask most. Still stuck? Reach us any time.
Is my payment safe? Yes — sekto holds your payment until you confirm the item arrived as described. Sellers are paid only after that.
Can I make an offer? On listings that accept offers, yes. The seller has 24 hours to accept, decline, or counter.
How do I start selling? Tap “Start selling” from your account, then list your first item. Listing is free.
When do I get paid? Your payout is released once the buyer confirms delivery. You'll need a verified payout account first.
Shipping. Sellers ship within 48 hours of a sale. Shipping is calculated at checkout based on the carrier and destination.
Returns. Because each item is one-of-one and condition-graded, sales are generally final — but buyer protection covers items that never arrive or aren't as described. Report an issue before confirming delivery and we'll step in.
Every order is protected. Your payment is held by sekto and only released to the seller after you confirm the item arrived as described. If it never arrives, or materially differs from its listing, report it from the order before confirming delivery — we'll mediate and, where warranted, refund you from the held payment to your original payment method (typically within 5–14 business days). Because items are one-of-one and condition-graded, change-of-mind returns aren't guaranteed, but a seller may accept one at their discretion.
Pay in Rupiah (IDR) with cards, GoPay, OVO, DANA, ShopeePay, QRIS, or bank transfer via Midtrans. Your payment is held under buyer protection until you confirm delivery.
Manage your profile, security, payouts, and notifications from Settings. You can switch between buying and selling any time.
Need a hand? Email help@sekto.id and we'll get back to you.
